What to Expect from an Excellent HVAC Contractor
If the contractor you use does not provide the level of service in the following reviews (paraphrased), call someone else next time!
On-Time Arrival
“The technician arrived on time and completed the work in 55 minutes.”
“…They arrived at the time we had agreed upon, and promptly began removing my old furnace and AC and installing the new system…”
“They arrived when promised, were very professional, explained everything thoroughly and completed the work. In addition, they did a safety inspection that revealed a gas leak which they fixed!!!”
Knowledgeable and Able to Explain Proposed Solutions
“…the technician walked in and announced that he would find the source of the leak. He worked diligently into the furnace and AC unit until he found it. Extremely knowledgeable and personable, he did an excellent job explaining the situation to me…”
“…The estimator seemed very knowledgeable and was patient with my questions. I had an estimate shortly after explaining my heating and air conditioning concerns and needs.
“I contacted them for an estimate to replace both the furnace and AC, in addition to ways to get cleaner air. The tech came out and listened to what I was looking for, then gave me a several options.”
“…He followed up and answered my many questions, and didn’t get irritated like a few other companies I called did. This is a large purchase and I wanted to make sure I was getting what I wanted. I did extensive research after each company’s proposal…”
Expert Service
“They had everything they needed with them on the truck.”
“…Our air conditioner stopped working in a heat wave. A new unit was required. The team responded quickly and made good recommendations. All the team members were professional, knowledgeable and courteous.”
“The technician did a great job. He explained in detail what he did, and gave me tips for future repairs of my air conditioner…”
“…The sales person did a great job of explaining our options, and the installation crew was respectful, professional, and cleaned up beautifully…”
“I was happily surprised that in the middle of a heat wave, the service call was scheduled the next day. Great service; very professional!…”
Reasonable Cost
“It took under two full days for them to complete the installation and explain how to use our new thermostat. The team made the process of replacing my HVAC system as painless as possible, at a reasonable price.”
“They honored the quote, the delivery time frame, and how long the job would take to complete. The workers were pleasant and professional. With two furnaces, we will definitely be calling them when it comes time to replace the second furnace.”
“I called for a second opinion on a cracked heat exchanger reported by another company. The technician came out, thoroughly checked the unit and told me it was fine. CO levels were not the 600+ ppm reported by the other company. I was relieved to find out I didn’t need a new furnace or expensive repairs, and delighted there was NO CHARGE for the second opinion!
“…He did not charge us since he couldn’t immediately fix the issue. We ended up purchasing a new furnace and AC, largely because of the service he provided.”